CHS Case Study: 21% Lower Costs, 41% Faster Time-to-fill, and 1 Centralized Strategy

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Industry

Healthcare

Challenge

Community Health System faced significant challenges in managing contract labor across various departments. The decentralized approach led to increased labor costs, inefficiencies, and a lack of control over staffing needs and vendor relationships. The organization required a more unified and streamlined approach to better manage these facets, control costs, and improve operational efficiency.

Results

By implementing Hallmark, Community Health System achieved remarkable results, including a 21% reduction in average nurse bill rate, a 41% reduction in time-to-fill rate, a 100% fill rate, and the conversion of 25 travel nurses into full-time employees. These outcomes not only optimized labor costs but also strengthened vendor relationships and improved staff retention.

Key Product

Einstein II

21%

Reduction in nurse rate

41%

Reduction in time-to-fill

100%

Fill rate

Travelers converted

Einstein has really answered our hopes for the things that were missing when we had an MSP. We have visibility, we can set our own parameters and rates, we can pull information, and we can create reports and slice and dice the data the way we need it.

Jon Stabbe

Director of Workforce Staffing, Scheduling, and Timekeeping for Community Health System

Now we can allot more dollars for contract staff and spread the costs out in different ways. We’ve reduced the need for travelers and we’re using more of those dollars for recruitment and sign-on bonuses so travelers come here and decide to stay.

Jon Stabbe

Director of Workforce Staffing, Scheduling, and Timekeeping for Community Health System

About Community Health System

With 1,500 beds, Community Health System isn’t just the largest health system in Central California—it operates the only level-one trauma center between San Francisco and Los Angeles. The organization’s 10,000 employees serve a population of several million people, including a tremendous number of complex cases each year.

The Challenge

Community Health System, managing a 1,500-bed facility and the only level-one trauma center between San Francisco and Los Angeles, struggled with decentralized staffing processes that led to inefficiencies and high labor costs. Managing contract labor across multiple departments was cumbersome, and the lack of a centralized approach resulted in increased costs and limited control over staffing needs and vendor relationships. The organization needed a more efficient and cohesive strategy to streamline operations and reduce expenses.

The Solution

Community Health System partnered with Hallmark to implement the Einstein II platform, a fully integrated SaaS solution designed for healthcare workforce management. This decision was driven by the need for better visibility, control over staffing parameters and rates, and efficient process automation. "Einstein has really answered our hopes for the things that were missing when we had an MSP. We have visibility, we can set our own parameters and rates, we can pull information, and we can create reports and slice and dice the data the way we need it," said Jon Stabbe, Director of Workforce Staffing, Scheduling, and Timekeeping. The transition to Einstein II allowed the health system to centralize its staffing office, streamline processes, reduce dependency on agency staff, and convert travel nurses into full-time employees.

The Results

The implementation of Einstein II delivered significant results for Community Health System. The average nurse bill rate was reduced by 21%, and the time-to-fill rate saw a 41% decrease, resulting in more efficient staffing processes. The health system achieved a 100% fill rate, ensuring all staffing needs were met promptly. Additionally, 25 travel nurses were converted into full-time employees, which not only reduced dependency on agency staff but also improved staff retention and job satisfaction. Jon Stabbe noted, "Now we can allot more dollars for contract staff and spread the costs out in different ways. We’ve reduced the need for travelers and we’re using more of those dollars for recruitment and sign-on bonuses so travelers come here and decide to stay." These outcomes underscore the effectiveness of Hallmark’s Einstein II platform in transforming staffing, planning, and vendor partnerships, positioning Community Health System for a more efficient and sustainable future.